Refund policy
Last Updated: September 2026
At Colbyhats, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions below.
Colbyhats is operated by COLBY BECKETT TY INC and currently serves customers within the 48 contiguous United States.
30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Include the original packaging, tags, and accessories, if applicable
- Show no signs of wear, washing, alteration, damage, stains, odors, or misuse
- Be accompanied by proof of purchase or your order number
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
Before sending any item back, please contact our customer service team at:
Please include:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return
- Photos, if the item is damaged, defective, or incorrect
After your return request has been reviewed, we will provide the appropriate return instructions and return address.
Please do not send returns to our registered business address unless our customer service team specifically instructs you to do so.
Returns sent without prior authorization may delay processing.
Return Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, return shipping costs are the customer's responsibility.
Original shipping charges are generally non-refundable.
If the return is due to an item that is:
- Damaged upon arrival
- Defective
- Incorrect
- Different from the item ordered
please contact us before returning it. After we review the issue, Colbyhats will provide appropriate instructions and, where applicable, cover the reasonable return shipping cost.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible at:
Please provide your order number and clear photographs showing the issue.
We will review your request and determine the appropriate resolution, which may include a replacement, return, or refund depending on the circumstances.
Non-Returnable Items
The following items may not be eligible for return:
- Items that have been worn or used
- Items that have been washed
- Items with missing original tags or packaging
- Items damaged after delivery due to improper use or care
- Items returned more than 30 days after delivery
- Items marked as final sale, where clearly disclosed before purchase
- Items that cannot be returned for hygiene reasons once opened or used, where applicable
Your statutory rights under applicable law are not affected.
Refunds
Once we receive your returned item, we will inspect it to confirm that it meets our return requirements.
If approved, your refund will be issued to the original payment method.
Please allow up to 10 business days after approval for the refund to appear in your account. Your bank, credit card issuer, or payment provider may require additional processing time.
If more than 10 business days have passed since your refund was approved, please contact us at:
Original Shipping Charges
Original shipping charges are generally non-refundable when a return is made because of a change of mind, incorrect selection, or other reason not caused by Colbyhats.
If your order qualified for free shipping, no original shipping fee will be deducted unless otherwise permitted by applicable law and clearly disclosed.
For verified defective, damaged, or incorrect items, we will handle the matter according to the circumstances of the order.
Exchanges
We do not guarantee direct exchanges because product availability may change.
If you would like a different size, color, or style, please contact us at:
Depending on availability, we may provide exchange instructions or ask you to return the original item and place a new order.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request before the order enters processing or fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this policy.
Refunds for Lost Packages
If tracking indicates that your package may have been lost in transit, please contact us at:
We may need to confirm the shipment status with the applicable carrier or fulfillment partner before issuing a replacement or refund.
Packages marked as delivered by the carrier may require additional investigation before a resolution can be provided.
Contact Us
If you have any questions about returns or refunds, please contact:
Colbyhats
Operated by COLBY BECKETT TY INC
Email:
service@colbyhats.com
Registered Business Address:
1004 Main St
Ford City, PA 16226
United States
Important:
This is our registered business address and is not automatically a return address. Please contact customer service and obtain return instructions before mailing any products.