Shipping policy
Last Updated: September 2026
At Colbyhats, we aim to provide clear and reliable shipping information for every order.
Colbyhats is operated by COLBY BECKETT TY INC. We currently sell and ship orders within the 48 contiguous United States. Orders are fulfilled and shipped within the United States through our third-party logistics and fulfillment partners.
Shipping Area
We currently ship only to the 48 contiguous United States.
We do not currently ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- International destinations
Shipping availability will also be confirmed during checkout.
Order Processing Time
Orders are normally processed within:
1–3 business days
Processing time begins after your order and payment have been successfully confirmed.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been processed and handed over to the shipping carrier, you will receive shipping confirmation and tracking information when available.
Estimated Delivery Time
After your order has been processed, estimated shipping transit time is:
3–5 business days
Therefore, the estimated total time from order confirmation to delivery is approximately:
4–8 business days
This consists of:
Processing: 1–3 business days
Transit: 3–5 business days
Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, severe weather, high-volume periods, holidays, or other circumstances outside our reasonable control.
Shipping Rates
We offer the following shipping rates for eligible orders within the 48 contiguous United States:
| Order Value | Shipping Fee |
|---|---|
| $100 USD or more | Free Shipping |
| Under $100 USD | $10 USD Flat Rate |
The order value used to determine shipping eligibility is based on the merchandise subtotal after applicable discounts and before shipping charges, unless otherwise indicated during checkout.
The final shipping charge will be displayed before you complete your purchase.
U.S. Fulfillment
Orders placed through Colbyhats are fulfilled and shipped within the United States through our third-party logistics and fulfillment partners.
Depending on inventory availability and fulfillment location, orders may be shipped from different U.S. fulfillment facilities.
This does not affect the shipping rates or estimated delivery times stated in this policy unless otherwise communicated to you.
Order Tracking
When tracking information is available, it will be provided after your order has shipped.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
If your tracking information has not updated for an extended period, please contact us at:
Please include your order number when contacting us.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to update the address before fulfillment begins. However, once an order has been processed or shipped, we may not be able to modify the delivery address.
Additional shipping costs caused by incorrect or incomplete customer-provided information may be the customer's responsibility where permitted by applicable law.
Delivery Delays
Most orders are expected to arrive within the estimated delivery timeframe, but occasional delays may occur due to circumstances outside our control, including:
- Carrier delays
- Severe weather
- Peak shopping periods
- Public holidays
- Transportation disruptions
If your package is significantly delayed, please contact us and we will assist you in checking the shipment status.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact us promptly at:
Please provide your order number and, for damaged shipments, photos of the package and product where applicable.
We will review the issue and assist you with the appropriate next steps.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
Colbyhats
Operated by COLBY BECKETT TY INC
Email: service@colbyhats.com
Registered Business Address:
1004 Main St
Ford City, PA 16226
United States
Please do not send returns to the registered business address unless instructed to do so by our customer service team.